Support and contact
A clear way to reach us.
For questions about the Pomyra website, its public policy pages, or the appropriate contact route, use the official email below.
1. Contact
The official support email is support@pomyra.com.
The current Pomyra website is an informational and policy website. This page does not indicate that any other Pomyra service is currently available.
If a named service provides a dedicated support channel, use the channel identified by that service. Service-specific instructions apply only to that service.
2. How to Route a Request
Use a clear subject line, such as:
- Website question
- Privacy request
- Policy question
- Security report
Include your preferred contact name, an email address for the reply, the relevant page or named service, a concise description, and any dates or reference details that may help locate the issue.
3. Privacy and Data Requests
For access, correction, deletion, or other privacy questions about information associated with your correspondence, use the subject “Privacy request” and review the Master Privacy Policy.
Pomyra may request only the information reasonably needed to locate relevant records and verify the request. If a named service provides a dedicated privacy-request process, use the process described in that service’s privacy notice.
4. Security Reports
Use the subject “Security report” and include the affected URL, a concise description, the potential impact, and reproducible steps if they can be provided safely.
Do not disrupt a service, access data beyond what is necessary to describe the issue, send exploit traffic, or include another person’s personal data. This contact channel does not authorize security testing or create a bug-bounty program.
5. Sensitive Information
Do not send passwords, one-time codes, secret keys, full financial details, identity documents, or unrelated sensitive information through general email, even if a message asks for them.
6. Response and Available Channels
Response times vary. Pomyra does not promise a particular response or resolution time unless applicable law or a Service Supplement requires one.
The current website does not provide a public support form or phone support line.